Questions to Ask Your EAP Consultant
Summary: An effective EAP assists the employer organizationally by providing management with advising support, resources, and professional case management for participants. Analyzing the EAP, considering the potential repercussions on the organization and workers, is a critical first step in selecting the program that will provide the services people require to be well, happy, and productive.
An Employee Assistance Programme (EAP) is currently considered a crucial part of a workplace well-being strategy by most large employers (as well as many smaller ones) due to the increasing awareness of the importance of overall employee well-being.
A vital first step in selecting the program that will provide the services employees require to be well, happy, and productive is analyzing the EAP, given the possible effects on the company and staff. Furthermore, having a solid EAP partner can be a valuable tool for managing expenses.
Before you sign on the dotted line, go over the following list of questions about your benefits with EAP consultants:
At The EAP, Who Answers The Phone? How Have They Been Trained?
Which staff member—a social professional who can offer on-the-spot support—will employees be speaking with—a call center representative who plays by script?
Are Case Managers Available Through The EAP To Follow Up With Participants To Make Sure Their Concerns Have Been Resolved?
It is essential to follow through. It shows how much the company values the general well-being of its employees and guarantees that the EAP counselors are appropriate and effective. It has been demonstrated that making a personal connection by following up produces favorable results.
Can Workers Attain An Excellent Work-Life Balance With The Aid Of The EAP?
An effective extended health program (EAP) is made to address routine stress before it becomes an issue that could affect one's productivity and health. There are many different types of daily pressures, such as money problems, childcare concerns, and interpersonal problems in the workplace and outside of it. How might the EAP assist a worker going through a divorce, for instance?
What Is The Procedure For Reporting?
Does the annual spreadsheet you receive have the same impact on the bottom line as a meaningful management review? Our program managers spend time analyzing important metrics and assisting organizations in comprehending the program's efficacy.
Can You Get Assistance From Your EAP During Emergencies Or Disasters?
A crisis or calamity can have a detrimental effect on any kind of organization. Is there a real Crisis Incident Stress Management (CISM) plan, or can your EAP assist staff members during a hurricane or other natural disaster?
What Is The Cost Of The EAP To Your Company?
Even though "free" could be a compelling selling pitch, you should exercise caution when selecting your EAP consultants. You usually get what you pay for. In times of crisis, an add-on to your healthcare plan will probably not give your organization the help you seek.
Bottom line
Transitional Care Services considering implementing an EAP that genuinely benefits the worker and the business should carefully review the responses to these queries. It is possible to avert significant issues later by posing these queries before contract signing.
